Tough Talk, Smart Moves Influence When It Counts

This session explores how to handle difficult conversations with greater skill and confidence—whether you’re managing a project, negotiating responsibilities, collaborating on a team, or navigating personal relationships.

When stakes are high, opinions differ, and emotions are involved, conversations can easily go off track. This event offers a practical approach to managing those situations in a way that strengthens relationships, builds trust, and leads to better outcomes.

You’ll learn how to stay calm and clear-headed under pressure, recognize communication patterns that derail progress, and guide conversations back toward resolution. You’ll also explore ethical strategies for influencing others and protecting yourself from manipulation—whether in the workplace or everyday life.

Whether you’re leading a team or simply aiming to communicate more effectively with those around you, these skills are relevant and applicable across all areas of life.